Returns & Exchanges

At Westinghouse Electric, we stand behind the quality of our power solutions and electronics, offering a 30-day window for returns on all products in their original condition. We aim to ensure your total satisfaction through a streamlined and transparent exchange process.

Return Process

• 1.
  Initiate Request

  Log into your customer portal or contact our support team with your order number and serial number to receive a Return Merchandise Authorization (RMA).

• 2.
  Secure Packaging

  Place the item in its original Westinghouse packaging, ensuring all cables, manuals, and accessories are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for secure transit to our service center.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition, your refund or replacement will be processed within 5 to 7 business days to your original payment method.